Frequently Asked Questions

Everything you need to know about your SAYE experience.

What is the typical shipping timeframe for my order?

We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international deliveries may take 7-14 business days depending on your location and customs processing.

How do I initiate a return or exchange?

We offer a 30-day return policy for all unworn items in their original packaging. Simply visit our Returns Portal, enter your order number, and follow the instructions to generate a prepaid shipping label.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Afterpay.

How can I find the right size for me?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.

Are your materials sustainably sourced?

Yes, at SAYE we prioritize ethical production. We use organic cotton, recycled polyester, and eco-friendly dyes to ensure our fashion footprint is as light as possible.

Can I track my package once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery's progress.